Front Desk Operations

The Front Office and Guest Services are both a vital part of APMS. As keys to our Guest Satisfaction drivers, these departments are critical to the continued success of our hotels, our brands and our company as a whole. The Front Desk and Guest Services departments are in constant contact with guests and have the most diverse operating exposure.

Ideal Front Office and Guest Service associates are passionate about customer service. They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Our associates have a keen intuition that allows them to anticipate needs and exceed expectations. These associates have excellent communication skills, can multi-task, are team-oriented and work diligently to resolve issues when they arise. Front Office and Guest Services associates are constantly looking for ways to enhance the guest experience.

Service Features :

  • Customized as per specifications.
  • Ensures complete satisfaction.
  • Timely execution.
  • responsible for attending calls, greeting visitors, first point of contact for clients, visitors and vendor.